Refund Policy

Refund Policy

Effective Date: July 15, 2025
Platform: Oria Player (Website and App)
Company: Oria Digital limited

We aim to provide a reliable and high-quality user experience. This Refund Policy explains the conditions under which refunds may be requested.

1. General Policy

Due to the nature of digital services and instant-access features, all purchases are generally considered final once completed and delivered.

However, refund requests may be reviewed on a case-by-case basis in accordance with this policy and applicable payment provider rules (including PayPal and Stripe).

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

– The service or purchase was not activated or delivered
– A verified technical issue on our side prevents access to the service
– A critical error or failure occurs that cannot be resolved within a reasonable timeframe
– The service does not match the agreed description at the time of purchase (with valid proof)

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

– Change of mind after purchase
– User error, including incorrect configuration or misuse of the application
– Failure to provide required information or cooperation needed to deliver the service
– Issues caused by third-party services, external servers, or user-provided content
– Temporary interruptions or compatibility issues outside our control

4. Refund Request Process

To request a refund, users must:

– Contact us within 7 days of the purchase date
– Provide a valid order ID or transaction reference
– Clearly describe the issue and include any supporting details

5. Review and Processing Time

– All refund requests are reviewed within 3–5 business days
– If approved, refunds will be processed through the original payment method (PayPal or Stripe)
– Processing time may vary depending on the payment provider

6. Chargebacks

We encourage users to contact us directly before initiating a chargeback.

Unauthorized or fraudulent chargebacks may result in:

– Suspension of access to the service
– Restriction of future purchases

7. Contact:

Email: support@oriaplayer.com | support@oriadigital.net

Phone: +212 611053602 (Arabic) | +86 191 2950 5195 (English)